Pre-orders

A Product Made for You, Not for a Warehouse

Our pre-order items are part of a limited artisan production, entirely made in Italy. Each pair is produced exclusively on request, avoiding waste and ensuring that you receive a new, freshly made, and hand-finished product. Placing a pre-order means reserving the creation of your pair and securing a model that, in most cases, is produced in extremely limited quantities.

Processing Times

Pre-orders are generally fulfilled within 15 business days from the date of purchase. This time allows us to complete all artisan production phases: cutting, assembly, finishing, and quality control. Timelines may vary slightly depending on material availability or courier schedules.

In case of significant delays, we will promptly inform the customer and offer three options:

  • wait for delivery, with constant updates on production status;
  • replace the model with an available item;
  • request a full refund.

Payment and Order Confirmation

Payment is charged at the time of purchase to reserve materials and immediately start production. Once completed, you will receive a shipping confirmation along with the tracking number to monitor your package in real time.

Cancellations and Modifications

Since pre-order products are made to order, any modifications or cancellations can be accepted within 24 hours of order confirmation.

After this period, the order enters the production cycle and materials are reserved for your pair. It is still possible to request cancellation after 24 hours, but in that case, a 30% fee will be applied to cover preparation, materials, and handling costs. The remaining 70% will be refunded using the same original payment method.

Note: This deduction complies with Article 59 of the Consumer Code, which allows the limitation of the right of withdrawal for goods made to measure or customized. This measure protects both the craftsman — who allocates time and materials for your order — and you, ensuring you receive an authentic, freshly made product crafted especially for you.

Combined Orders (Pre-Order + Ready to Ship)

If an order includes both ready-to-ship and pre-order items, the two shipments will be sent separately, at no extra cost to the customer. Available items will be shipped immediately, while pre-order products will follow in a dedicated shipment once production is complete.

Quality Guarantee and Full Transparency

All SkyKickz products are new, authentic, and made by certified Italian workshops. Each pair undergoes individual quality control before shipment to ensure excellent standards in every detail. During the waiting period, you can contact our Customer Service at any time for updates on production or delivery times.

Why Pre-Order Is Worth It

Choosing a SkyKickz pre-order means joining a more ethical, sustainable, and personal process. In exchange for a few days of waiting, you get:

  • a product freshly made for you, not from stock;
  • superior artisan quality, checked individually;
  • the guarantee of receiving a 100% Made in Italy item.

You receive an exclusive, carefully crafted, and sustainable product; we can produce responsibly, avoiding waste and focusing on every detail.

Support

For any questions or clarifications about pre-orders, our team is available at info@skykickz.com.